Frequently Asked Questions
Everything you need to know about your Jones athletic gear.
What is the typical shipping time for Jones performance gear?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for athletes who need their gear sooner.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit during high-intensity training.
What is your return policy for worn sports apparel?
We offer a 30-day return policy. Items must be in original condition with tags attached; however, if you experience a manufacturing defect during your first workout, please contact our support team immediately.
Do you offer professional or team discounts?
Yes, Jones offers bulk pricing for schools, clubs, and professional organizations. Please reach out to our sales department via the 'Team Orders' link in the footer.
How should I wash my Jones technical fabrics?
To preserve the moisture-wicking properties, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installments on premium equipment.